Frequently Asked Questions

What is a Playborn?
Playborns are special variety of reborn dolls weighted with either fine glass beads or poly pellets, to recreate the feeling of holding a real newborn baby. Our Playborns are made from genuine reborn doll kits, and are hand-painted and hand-assembled at our shop in Sydney, Australia.

What is a Cuddle Baby?
A cuddle baby has a vinyl (soft plastic) head with a full cloth body as opposed to a Playborn, which features a vinyl head and vinyl limbs. They are perfect for those who love the ‘cuddle factor’ of a Playborn.

How do I care for my doll?
If cared for properly, your Playborn will bring you many years of joy. Always handle your Playborn as you would a real baby. Cradle him or her carefully and support the head. The doll should never be carried by the arms or legs. The head and limbs can be carefully turned for posing but should never be forced. When handling your Playborn, always make sure you have clean dry hands. Avoid having the doll come into contact with dark fabric such as dark blankets or denim, as the dark dye can transfer onto the vinyl.

Your Playborn should be kept away from extreme hot and cold. Extreme heat can cause the vinyl to become warped and even melt. Keep your Playborn out of direct sunlight. Extreme cold could cause the vinyl to become brittle. Avoid moisture and never immerse your Playborn in water. To remove dust simply wipe him or her down with a dry cloth. 

Your Playborn may come with a magnetic dummy/pacifier. These magnets are very powerful earth magnets. They should not be used near any electrical or computer equipment and they should never be used near someone who has a pacemaker as they can interfere with the device. These magnets should not be used by young children. If swallowed they can be extremely dangerous.

Your Playborn is weighted with fine, round glass beads or poly pellets. These can pose a danger to children if swallowed or inhaled. For this reason, a Playborn should only be handled by a child under strict adult supervision. If a limb or the head does become unattached from the body, please contact us for instructions. 

How do I purchase one of your dolls?
We list new dolls on our website every Friday at 8pm Sydney time. They are all first-come, first-serve. Make sure you follow us on Facebook and Instagram to stay up to date!

Do you take custom orders or pre-orders?
No. At this time we do not offer any custom orders or pre-orders for upcoming dolls. All dolls are first-come, first served every week. Thank you for understanding :)

What do I do if I want a specific doll?
Since we don't take pre-orders, we suggest you keep an eye on our website and/or social media to see if we have the doll you want in stock :) Each week we post a variety of different kits, all uniquely painted and handmade. You can always email us to ask if a certain kit is coming up or will be in stock soon!

What is your Return Policy?
To ensure that you are entirely happy with your purchase, we encourage you to look carefully at the product description, details and images before purchasing. You are purchasing the exact doll in the photos and each one is put together by hand. All sales are final and a product may not be returned due to a ‘change of mind.’

Damages and issues
We encourage you to inspect your doll upon receiving it to ensure everything is perfect. If you are not 100% happy with your purchase due to a mistake on our part, then please contact us within 7 days of receiving your order. We can then discuss how to help resolve the issue or refund the purchase.

If we agree to process a return, the item will need to be returned to us in the same condition in which it was sent, unused and in its original packaging. Once we receive the item we will check it and contact you regarding the status of your refund. If your return is approved for a refund we will refund you via your original method of payment. Return shipping is your responsibility, however if you receive a refund, the cost of return shipping will be added to your refund.

Full Vinyl Dolls
If you've purchased a Full Vinyl doll from us (limbs, head, and body made of soft vinyl), thank you! Please note the limbs on these dolls can tend to pop off easily. Not to worry, that's totally normal! You can easily pop them back into their socket without damaging the vinyl. 

Where do you ship, and what are the rates?
We offer shipping worldwide. Domestic (Australia) starts at $20, and International rates start at $60. Please be aware that some countries do charge additional import fees on parcels, which are your responsibility. We do not cover any further cost with the delivery of your baby doll.

How fast is International shipping?
If we ship outside of Australia, shipping times are normally 2 - 6 weeks. Please note several postal systems and couriers are experiencing delays in this season, so we appreciate your patience. UK customers, please see next question.

I live in the UK, will I be charged an import fee?
Most likely. Due to changes in UK import taxes, Aliyah's Playborn World only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees. You may be contacted by the local importer/courier to pay additional fees. Sometimes your local depot will hold onto the parcel and contact you to come collect it and pay the additional customs charges. If you do order a doll to the UK, please follow the tracking closely and keep an eye out for communication from your local post depot.

Where are you located?
We are based in beautiful Sydney Australia!

Do you offer silicone baby dolls?
We would love to begin silicone painting in the future, so stay tuned! At the moment we only offer vinyl and cloth dolls.

What payment options do you offer?
Payment is available by Credit Card, PayPal, and AfterPay (online only).
If you have any further questions beyond this, please feel free to contact us.
*All prices listed in AUD unless otherwise noted

Can we send you Happy Mail?
Of course! We'd love that. Our mailing address is:
Aliyah's Playborn World
PO Box 4
Glenorie NSW 2157
Australia